Open the email with the subject Reset Password Notification and click Reset Password.
Click Reset PW and confirm Send a password reset email to this employee?
If you open it again, you'll see This account is already active — sign in with your password, or use "Forgot Password".
Use Forgot password (below), or ask your administrator for a password reset
There's no screen yet for changing an administrator's own sign-in email.
Reset Password Notification
After you change the email, the employee signs in with the new address and their existing password.
Use Forgot password.
If the page sends you to sign-in, nothing is lost except the unsent answers.
Password resets with a shared email: A Forgot password email may reset your account at a different organization than the one you meant.
Reset a forgotten password
password resets and invitations
If their link expired or they lost the email, click Reset PW instead.
Go to hipaacertify.com/forgot-password.
Your organization's administrator can resend invitations, send password resets, reactivate your account and assign training, often faster than we can.