Send an employee a password reset

Administrators and managers can't see or set employee passwords. Instead, send the employee a secure link to choose their own.

1. Go to Employees.
2. Find the person. Use the search box if needed.
3. Click Reset PW and confirm Send a password reset email to this employee?

You'll see Password reset email sent to [name]. The employee gets an email titled Reset Password Notification. The link works for 72 hours.

Notes#

• Reset PW shows only for people who have been invited. If you see Send Invite instead, they haven't been invited yet, so click that.
• You can send one reset per minute per person. Sooner than that, you'll see a "please wait" message.
• If the employee also works at another organization with the same email, the link may update that other account. If it doesn't help, contact support.
• If emails aren't arriving, see Not receiving emails from HIPAA Certify.