Deactivate or reactivate an employee
Temporarily stop someone from signing in without removing their records — and turn them back on later.
https://hipaacertify.com/support/article/deactivate-employee
Deactivating keeps the person on your list with all their records, but they can't sign in and don't get reminder emails.
Deactivate#
- Go to Employees and click Edit next to the person.
- Uncheck Active (can log in and complete training).
- Click Save Changes.
Their status on the Employees list changes to Inactive. If they try to sign in, they see Your account has been deactivated. Please contact your administrator.
Reactivate#
Repeat the steps and check Active again.
Deactivate or remove?#
| Deactivate | Remove | |
|---|---|---|
| Can sign in | No | No |
| Stays on your Employees list | Yes | No |
| Counts toward your plan's employee limit | Yes | No |
| Training records and certificates kept | Yes | Yes, in Reports |
| Easy to undo | Check Active | Add them again with the same email |
TipFor people who have left your organization, remove them. That frees a spot on your plan, and their completed training stays in your reports.
Last updated October 27, 2026 · Steps checked against the platform on October 27, 2026.
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