Employee limits: what counts toward your plan
How many employees each plan allows, who counts, and what to do when you reach the limit.
https://hipaacertify.com/support/article/employee-limit
| Plan | Employees |
|---|---|
| Small | Up to 25 |
| Medium | Up to 100 |
| Large | Unlimited |
University, government and invoiced accounts have no limit.
Who counts#
- Counts: every employee on your Employees list, including inactive employees.
- Doesn't count: removed employees, the account owner and managers.
The Employees page shows how many spots you have left. When you're close, you'll see [number] slot(s) remaining and an Upgrade Plan button.
When you reach the limit#
You'll see You've reached your [plan] plan limit… when adding someone, and the CSV preview lets you import only as many as fit. To make room:
- Upgrade your plan. Upgrades take effect right away.
- Or remove people who have left. Their records stay in your reports.
Last updated October 27, 2026 · Steps checked against the platform on October 27, 2026.
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