Invitation link expired or shows "Access Denied"

What to do when the Set Up Your Password link doesn't work.

AdministratorsManagersEmployees Updated Oct 27, 2026 2 min read

https://hipaacertify.com/support/article/invite-link-not-working

The Set Up Your Password button in an invitation email can stop working for a few reasons.

What you see	Why	What to do
Access Denied page	The link is more than 72 hours old, or it was changed or cut off when it was copied	Use Forgot password (below), or ask your administrator for a password reset
This account is already active — sign in with your password…	You already set a password and signed in	Sign in normally, or use Forgot password
Page Not Found	Your account was removed	Contact your administrator

Fastest fix: set your password with "Forgot password"#

Open your organization's login page (the Your Login URL link in your invitation), or go to hipaacertify.com/login.
Click Forgot password?, enter the email address the invitation was sent to, and click Send Reset Link.
Use the link in the Reset Password Notification email to choose a password, then sign in.

If an employee's invitation has expired:

Go to Employees and find the person.
Click Reset PW and confirm. They'll get a password reset email that works for 72 hours.

Note

Send Invite only appears for people who haven't been invited yet. For anyone who was already invited, use Reset PW.

Last updated October 27, 2026 · Steps checked against the platform on October 27, 2026.

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