Contact support
How to reach the HIPAA Certify support team and what to include so we can help on the first reply.
https://hipaacertify.com/support/article/contact-support
Employees: ask your administrator first#
Your organization's administrator can resend invitations, send password resets, reactivate your account and assign training, often faster than we can. If they can't help, contact us below.
Contact us#
- Contact form: hipaacertify.com/contact. Choose Technical Support or Billing Question.
- Email: [email protected]
We typically respond within 24 business hours.
What to include#
- your organization's name, or "individual purchase"
- the email address you sign in with
- what you were trying to do, and the exact message you saw. A screenshot helps.
- for email problems, roughly when the email should have arrived
WarningNever send your password, and never send patient information.
Last updated October 27, 2026 · Steps checked against the platform on October 27, 2026.
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