Reset a forgotten password
Open the email with the subject Reset Password Notification and click Reset Password.
Your first sign-in as an employee: set up your password
If you open it again, you'll see This account is already active — sign in with your password, or use "Forgot Password".
Invitation link expired or shows "Access Denied"
Use Forgot password (below), or ask your administrator for a password reset
Not receiving emails from HIPAA Certify
Reset Password Notification
What sign-in error messages mean
Use Forgot password.
"Page Expired" or signed out in the middle of training
If the page sends you to sign-in, nothing is lost except the unsent answers.
You belong to more than one organization
Password resets with a shared email: A Forgot password email may reset your account at a different organization than the one you meant.
Sign in to HIPAA Certify
Reset a forgotten password
Contact support
Your organization's administrator can resend invitations, send password resets, reactivate your account and assign training, often faster than we can.
Account owner, managers and employees: who can do what
Send invitations and password resets