A payment failed: what happens and how to fix it
The timeline after a declined payment, and how to restore access.
https://hipaacertify.com/support/article/payment-failed
If your monthly payment is declined, we email the account owner right away, with the subject ⚠️ Action Required: Payment Failed for HIPAA Certify, and then once a day.
Timeline#
| When | What happens |
|---|---|
| Right away | Email alert. Everything keeps working. |
| After about 2 days | Assigning new training is paused. You'll see Training assignments are disabled due to payment failure. Please update your payment method to restore access. |
| Day 3, if still unpaid | The subscription is cancelled and you get a cancellation email. Admin pages take you to Billing until you subscribe again. |
Fix it#
- Click Billing → Update Payment Method.
- Add a working card and make it the default.
When the payment goes through, the warning clears and assigning training works again. If your subscription was already cancelled, choose a plan and click Subscribe Now. If anything looks wrong afterward, contact support.
Common reasons for a decline: an expired card, a bank's fraud hold, or a card limit. Your bank can tell you the exact reason.
Last updated October 27, 2026 · Steps checked against the platform on October 27, 2026.
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