Add a manager to help run training
Invite a co-administrator, what they can do, and how to resend or remove their invitation.
Only the account owner can add or remove managers.
Invite a manager#
- Click Employees in the sidebar.
- In the Administrators box near the top, click Manage.
- Click Add Manager.
- Enter their Full Name and Email Address, then click Send Invitation.
They get an email titled You've Been Invited to Administer [your organization] on HIPAA Certify with a Set Up Your Password button. The link is valid for 72 hours.
What managers can do#
Managers can do everything the owner can, except change the plan, cancel the subscription, or add and remove managers. That includes:
- adding, importing, editing and removing employees
- assigning training and viewing every report
- updating the payment method
Managers see the whole organization. You can't limit a manager to one department.
See Account owner, managers and employees for a full comparison.
Resend an invitation#
On the Administrators page, managers who haven't signed in yet show Never — invite pending. Click Resend Invite to send a fresh link.
Messages you might see#
| Message | Meaning |
|---|---|
| This email belongs to an existing employee… | That person is on your Employees list. Remove them as an employee first, then add them as a manager. Their training history comes with them. |
| This person is already a manager. | They're already on the Administrators page. |
| This email belongs to the account owner. | That's your own address. |
Last updated October 27, 2026 · Steps checked against the platform on October 27, 2026.