Devices, browsers and tips for a smooth training session
What you need to take training, and fixes for pages that won't load or buttons that don't work.
https://hipaacertify.com/support/article/training-tips
What you need#
- A current version of Chrome, Edge, Safari or Firefox on a computer, tablet or phone
- An internet connection
- JavaScript and cookies turned on. They're on by default in all of these browsers.
If something doesn't work#
- Refresh the page.
- Sign out and back in. This fixes most "Page Expired" or redirect problems.
- Try a private or incognito window. This rules out browser extensions and old cached pages.
- Try another browser or device.
- On a work network, ask IT whether hipaacertify.com is allowed through the web filter.
Tips#
- Use your own device and check Remember me when you sign in.
- Finish a section and its quiz in one sitting. Progress saves each time you pass a section.
- Bookmark your organization's sign-in page from your invitation email.
Still stuck? Contact support. Tell us your device, browser, the page you were on, and what you saw.
Last updated October 27, 2026 · Steps checked against the platform on October 27, 2026.
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