Sign in with SSO (your work account)

For organizations that use single sign-on: where the SSO button is and what its error messages mean.

AdministratorsManagersEmployees Updated Oct 27, 2026 1 min read

https://hipaacertify.com/support/article/sso-sign-in

If your organization uses single sign-on, you can sign in with the same work account you use for email.

Open your organization's login page, the Your Login URL link from your invitation email. It looks like hipaacertify.com/org/your-organization/login.
Click Sign in with SSO.
Sign in at your company's sign-in page if asked. You're returned to HIPAA Certify.

Note

The Sign in with SSO button only appears on your organization's own login page. It isn't on the general hipaacertify.com/login page.

Error messages#

Message	What to do
No account found for this email. Please contact your administrator.	Your organization hasn't added you yet, or added a different email. Ask your administrator.
SSO is not enabled for this organization.	Sign in with your email and password instead, and let your administrator know.
Could not retrieve email from SSO response.	Your company's identity provider isn't sending an email address. Your IT team needs to fix the setup.
Your account has been deactivated…	Ask your administrator to reactivate you.
SSO authentication failed or An error occurred during SSO authentication.	Try again in a private window. If it keeps failing, sign in with your password and tell your administrator.

Last updated October 27, 2026 · Steps checked against the platform on October 27, 2026.

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