Your Role as the Privacy Gatekeeper
4 min
HIPAA Training for Employees: Front Desk & Reception
HIPAA training for employees working front desk and reception roles in healthcare settings. Covers the unique privacy challenges of patient check-in, phone inquiries, waiting room management, and handling requests for patient information. Designed for receptionists, schedulers, and patient access staff who serve as the first point of contact.
Course Content
-
1
-
2
Patient Verification and Check-In
5 min
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3
Handling Phone Calls and Inquiries
5 min
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4
Waiting Room and Public Area Privacy
4 min
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5
Records, Faxes, and Release of Information
4 min
What You'll Learn
- Core HIPAA regulations and requirements
- Protected Health Information (PHI) handling
- Privacy and security best practices
- Breach notification procedures
- Real-world scenarios and applications
- Compliance documentation requirements
Student Reviews
5
★★★★★
Based on 57 reviews
Perfect for new front desk staff
Just started at a dermatology office and my manager sent me this before my first day. Covered everything I needed to know about patient check-in, phone calls, and handling insurance info. Felt prepared when I walked in Monday morning.
Required for all my front office staff
I run a busy family practice and turnover at the front desk is a reality. This training is now part of our onboarding process. Affordable, quick, and covers exactly what reception staff need to know.
Temp agency sent me to a medical office. Completed this over the weekend before my assignment started.
Office manager approved
I manage the front desk at a multi-physician practice and have all new hires complete this. It's consistent, professional, and the certificates look great for our compliance files.
Quick and easy. Got the certificate same day.
Annual refresher done. Took less than an hour.
I'm not super technical so computers aren't really my thing, but I managed to get through it. The information seemed helpful for my new job.
Lifesaver for temp work
I do temp assignments at different medical offices. Having this certification on my resume has helped me get placed faster. Offices love that I'm already trained.
Straightforward training. No fluff.
Solved our training problem
Finding quality HIPAA training specific to front desk roles was harder than expected. This covers the exact scenarios my reception staff encounters - phone inquiries, visitor sign-in, faxing records. Highly recommend for small practices.
$19.99
one-time payment
- 90-day access to complete
- Professional certificate included
- Unlimited quiz retakes
- Mobile-friendly access
- Instant access after payment
Secure payment via Stripe