HIPAA Certify Individual

HIPAA Training for Employees: Front Desk & Reception

22 min
5 sections
10 quiz questions
HIPAA training for employees working front desk and reception roles in healthcare settings. Covers the unique privacy challenges of patient check-in, phone inquiries, waiting room management, and handling requests for patient information. Designed for receptionists, schedulers, and patient access staff who serve as the first point of contact.

Course Content

  • 1

    Your Role as the Privacy Gatekeeper

    4 min

  • 2

    Patient Verification and Check-In

    5 min

  • 3

    Handling Phone Calls and Inquiries

    5 min

  • 4

    Waiting Room and Public Area Privacy

    4 min

  • 5

    Records, Faxes, and Release of Information

    4 min

What You'll Learn

  • Core HIPAA regulations and requirements
  • Protected Health Information (PHI) handling
  • Privacy and security best practices
  • Breach notification procedures
  • Real-world scenarios and applications
  • Compliance documentation requirements
Administrative Safeguards Physical Safeguards Technical Safeguards Access Controls Transmission Security Laptops & Workstations Email Security Medical Devices USB & Portable Media Right to Access Right to Amend Right to Accounting Right to Restrict Front Desk / Check-In Phone Conversations Family & Visitors Law Enforcement Requests Nurses Station Waiting Room Exam Room Break Room Parking Lot / Public Areas Shared Workstations
$19.99
one-time payment
  • 90-day access to complete
  • Professional certificate included
  • Unlimited quiz retakes
  • Mobile-friendly access
  • Instant access after payment

Secure payment via Stripe

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